DeLonghi EN680.M Nespresso Lattissima Single-Serve Espresso Maker, Metal

I loved this machine from the first time I saw and tried it. However, I started having problems on day 2 - the milk wouldn't froth and it came out in spurts with a lot of water, not even filling 1/8 of the glass with milk. I took it back to Williams Sonoma and they cheerfully replaced it. It happened again to this new machine and, once again, I took it back for a replacement. (I had been in touch with Nespresso at all the junctures along the way and they replaced the milk jug and top twice.) When it happened on the third machine, I called the local Williams-Sonoma and asked if there was someone who could check out my machine. I am in the Danbury, CT area and Bill, at the local Williams-Sonoma, told me to leave it with him while I shopped and he would check it out. When I returned he told me it was frothing perfectly and then showed me how he set it up. It seems that I had not been pushing the jug connection tight enough. It has to click in. The lights had always been on and... Read more

This machine was magical for two weeks...and then something in the milk frother broke or got clogged. After numerous calls to nespresso (advice included buying a different brand of milk), Delonghi, and the local Delonghi repair place, we ended up returning it. I understand that Nespresso customer service is supposed to be very helpful, but since this machine is made by Delonghi, they were unable to provide any technical assistance or replacement parts.

While it was working, my only complaint was that the milk did not get hot enough (the cup heater is useless, but if you run hot water into the cups, that helps).

Two stars; one for each week of delicious coffee we drank.

Since I spent a fair amount on this machine just like the title of the review says, I have really tried to convince myself I like it and kept telling myself i'm not using it correctly and/or i'm being too picky but then i read other reviews that say the same thing and i finally just admitted "I spent a bundle on a vacation I didn't really like". The problem for me is the heat or the lack thereof. And, I'm not even an aficionado of espresso or cappuccino...give me a reasonably decent/potent strong hot one and i'm happy. This machine just doesn't and i've tried all the tricks (modifying the amount of milk, doubling the espresso, major froth, minor froth, using the steamer once before making the coffee, attaching re-attaching, etc. etc.). To me it tastes watery and lukewarm almost all the time. And I have to agree with those others, the cup warmer is pretty useless but even if it wasn't I want the drink to be hot itself, not through the external 'warmth' of the cup re-heating coffee... Read more